Email UsProduct Returns
Defective, damaged, or incorrect items:
1. If your products are faulty when they are delivered, you may return the defective products to us. If you return the products to us, we will (at our option) repair or replace the products or provide you with a refund of the purchase price and the price of delivery.
2. If you received a damaged or defective item from us, or the wrong item was shipped to you, you will not be responsible for return shipping charges, and we will not charge any restocking or other fee in connection with the return. In addition, you will receive a full refund for the item, as described in our Refund Procedures.
3· To return faulty products, you must contact us within 48 hours of receipt of products, and it takes up to 15 days to return or exchange the products.
4· If you inform us that you wish to return the products. We will then provide you with details of where to return the products and complete the returns process.
5· We cannot accept items back that have been opened or used unless you received the item in a damaged or defective condition.
6· Damaged or defective items returned without their original packaging will not receive a refund.
Other returns:
1· For all returns other than damaged, defective, or incorrectly-shipped items (see above), you will be responsible for the shipping charges to return the item(s).
2· If you have received the incorrect item, please notify us and we will correct the error at no expense to you. If you believe your product has a manufacturing defect, please contact us so that we may resolve the issue to your satisfaction.
3· Please inspect your orders upon receipt to ensure that you received the correct item and that your order arrived undamaged. If there are any issues with the delivery of your order, please notify us as soon as possible so that we may correct the error.
4· If you have ordered the incorrect size: We accept returns on stock items that are unused and in new, resalable condition. We do not accept items that have been damaged while in storage or from installation attempts. We will provide you with a pre-paid return label via email to return the product to us. We do not refund outbound shipping charges that are incurred on the original shipment of your order.
5· We do not accept returns on custom orders & custom made filters. Please ensure that you have measured correctly before ordering a custom air filter size. If you order a size that does not fit properly, we will be happy to offer possible solutions that will allow you to be able to use your filters.
6· If we provide a refund, Subject to the product being unused with all the original packing intact as at the time of receiving the product. The refund for any items will be at our sole discretion and will be subject to the approval of our inspection team.
7· Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Shipping back the item is handled by the customer Refund Procedures
8· Your refund will be in the form of payment used for the purchase.
9· Your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 3-5 days.
Late or missing refunds (if applicable)
1· If you haven’t received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
2· If you’ve done all of this and you still have not received your refund yet, please contact us.Email us at orders@customfiltersdirect.com or call us at 1-877-958-5612., please include the name on the order, date of order, and reason for return.